Non-paying Bidder
If you cannot complete your
transaction because the winning bidder fails to pay in a timely fashion
according to the terms of your auction listing, Children's Book'Market will refund
your fees for that auction and take disciplinary action against the
non-paying bidder (Bidders who don't pay for items they won will be
banned from the site unless they can provide reason for the
non-payment).To apply
for our fee refund, use the following procedure:
- If you cannot get a
response from the high bidder, attempt to contact them a second time
using the email address provided in the End-of-Auction notification
email, AND send them a message using the ChildrensBookMarket message
system by clicking on their high bidder username in the auction
listing. Your email may be blocked by the spam filters on the
buyer's internet provider, but they must be receiving email from the
site or they would not have been able to register.
- If you cannot contact them
after these attempts, or if they fail to send a promised payment in a
reasonable amount of time, or if they refuse to pay for any other
reason, contact the administrator to initiate the non-paying bidder
alert. The administrator will send a warning to the high bidder
to respond in five days or be banned from the site. The
administrator will also give you the buyer's address and phone number
so you can contact them directly.
- If the high bidder fails to
meet the deadline, your fees will be refunded and their account will
be disabled unless they can prove there was a legitimate reason for
the delay in payment. Any negative feedback left by the buyer
will be removed.
- Any dispute will be
resolved by the Dispute Resolution Committee whose decisions will be
binding.
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